Shipping policy

Shipping Policy

Shipping Destinations
Hawkray Tech ships from our U.S. warehouse to eligible addresses in the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or P.O. Box addresses. International shipping is not currently available.

Shipping Costs
We offer free standard shipping to eligible addresses. Expedited shipping is not currently available.

Order Processing Time
Orders are normally processed and dispatched within 24–48 hours after payment confirmation. Processing time is separate from shipping transit time.

Estimated Delivery Time
After your order has shipped, delivery typically takes 3–7 days. Delivery times are estimates, not guarantees. Weather, holidays, carrier disruptions, and other unexpected circumstances may cause delays.

Order Tracking
Once your order ships, we will send a shipping confirmation email with tracking information. Please allow time for the carrier to update the tracking status.

Shipping Address Changes
Please verify your shipping address before placing your order. If you need to correct an address, contact us promptly at service@hawkraytech.com with your order number. We cannot guarantee address changes after an order has been dispatched.

Delayed, Missing, or Damaged Packages
If your package is delayed, missing, or arrives damaged, please contact service@hawkraytech.com with your order number and relevant details. For damaged packages, please include photos of the packaging and item so we can investigate and assist you.

Contact Us
For questions about shipping or delivery, please email service@hawkraytech.com.